Photo Jewelry and Keepsake FAQ's

How do I get my picture small enough? 
You don't have to worry about that at all. Just attach your photo of choice during the checkout proces. We will contact you via email once your order is placed to confirm all the details of your order. You will be able to let us know if you would like your photo cropped a particular way. We will then size your photo to fit.

How long will it be to get my custom piece?  
Once you provide us with the photo or photos you would like to use, it is approximately 2 weeks to receive your item. Expedited shipping is available if you need it and you can always let us know if you're in a pinch and need a rush.

Can I customize my piece further?   
Absolutely. Each photo memory piece is hand made by the artist. If you have a special length, bail, bead color or extra text you want to add just call us at 877-738-7322 and we're sure we can create just what you have in mind. 

How durable is my photo memorial going to be?   
Treat your new piece of jewelry (or other resin photo keepsake) like pearls - the last to put on and first to come off. Although quite durable and waterproof, keep in mind that it is resin, not glass, so avoid getting any types of chemical on it such as perfume, hairspray, lotions, sunscreen, or jewelry cleaner.  Such products can dull the shiny surface.  Use water and a soft cloth to clean it if necessary. 

What if my jewelry doesn't fit?   
If for any reason your bracelet is too big or too small, you can return it to us and we will resize it for no charge. Just make sure that the measurement you give us during the order process is a snug fit of your actual wrist size. We will add about 1/2" to make it a comfortable length. For a necklace order, you will be able to choose your chain length during checkout. The return address for a size adjustment will be included with your order.  

Can I get a proof of my photo before it is made?   
Yes. There is a small $5 charge per piece for proofs. If you would like a proof, just let us know after you place your order and we'll add this charge to your total. We will work on your photo or photos and email you the proof before we begin.